Special Projects (Piecework – Flat Fee) Other relevant work as required by the Manager, Inbound Team, or the CEO. Essential Certification in IT and/or related fields Professional telephone manner with a genuine customer service focus - a real ‘can-do’ attitude that can put a customer at ease. Excellent communication and interpersonal skills with the ability to ‘think on your feet’ during triage response. Ability to work autonomously or as part of a team. Pro-activeness in time management and self-organisation. High attention to detail and accuracy with the ability to work under pressure. Methodical and disciplined approach to problem solving. Ability to adapt skills and knowledge to new situations. Configuration and troubleshooting skills. Willingness to undertake in-house, partner provided training to upskill support levels. Desirable Prior Experience with an MSP or IT related employment. Further qualifications in an IT field Customer Service training or substantial experience, particularly by phone or online.

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