About the Role We're on the lookout for a positive, go-getter IT Support Officer to join our awesome team at our Melbourne CBD Head Office. This fully onsite role is your chance to shine! You'll manage, support, and innovate our internal IT infrastructure, ensuring smooth operations and exceptional support. With your resourceful troubleshooting skills, proactive mindset, and commitment to excellence, you'll drive our success. Join us and make a significant impact while growing with us. Your contributions truly matter! To succeed in this role, you'll embody GO Market’s 's values: Clients come first, Integrity and Compliance, and Innovation in all areas. Why You'll Love This Role: Diverse Experience: Dive into a diverse range of technologies, gaining practical experience that will skyrocket your IT skills. Professional Growth: Engage with internal stakeholders across multiple locations, enhancing your communication and technical support abilities. Skill Development: Accelerate your technical expertise by tackling a range of IT challenges. Dynamic Team: Collaborate with passionate experts in a supportive and inspiring workplace. What You'll Be Doing: Technical Support: Provide professional and responsive support to both local and remote employees. System Management: Install, configure, support, back-up, and maintain computer hardware, software, servers, networks, printers, and IT peripherals. User Management: Set up accounts for new users and assist current employees with computer issues. Equipment Maintenance: Repair and replace equipment as needed. Technology Testing: Test new technologies to ensure they meet the company’s needs. Issue Resolution: Respond promptly to service issues and requests. Documentation: Meticulously document IT procedures and processes. User Onboarding/Offboarding: Facilitate smooth onboarding and offboarding from an IT perspective. Shift Work: Availability for shift work as required. Qualifications, Skills & Experience Education: Bachelor’s degree in computer science or a related field. Experience: IT service delivery experience preferred, but we welcome graduates with a solid understanding across a broad range of technical areas and troubleshooting skills in Microsoft Word, Excel, and Gmail/Outlook. Communication: Excellent written and verbal communication skills. Customer Service: Strong ability to provide excellent support and service to users. Problem-Solving: Able to quickly identify and resolve basic issues, ensuring minimal disruption and user satisfaction. Time Management: Capable of meeting tight deadlines and managing pressure effectively. Task Prioritisation: Strong attention to detail with efficient task prioritisation skills. Continuous Learning: Commitment to ongoing self-development and learning. Join Us and Enjoy Join Our Award-Winning Company: Be part of our renowned online FX & CFD global trading company. Prime Location: Our Melbourne CBD office on Collins Street is a hop, skip, and jump from Southern Cross station, with fantastic restaurants and cafes just around the corner! Birthday Leave: Celebrate your special day with the Friday of that week off! Fresh Coffee and Team Lunches: Enjoy daily fresh coffee and monthly themed team lunches with cuisines from around the world! Premium Office Building: Enjoy lux facilities, complimentary weekly fitness classes, and exciting wellness activities to keep you feeling great! Collaborative Environment: Join a supportive and collaborative team dedicated to excellence with plenty of opportunities to grow your career! Salary based on relevant skills and experience. Only shortlisted candidates will be contacted - Thanks for understanding! No agents needed - we've got this! Thanks, though! Our Story GHG was founded in 2006 and since then has grown to become a leading, trusted global broker. Over the last 15+ years, we have prided ourselves on a people-first operation, with a focus on developing and nurturing our team members. We believe our underlying culture built around integrity, innovation, compliance, passion, and teamwork, provides us with a competitive advantage to achieve our business vision and goals. Our drive for progress and improvement makes GHG a fast-paced and innovative place to work and our global operation lends itself to creating a diverse and exciting collaboration of people.

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