At Bunnings we believe home improvement should be accessible to everyone. When it comes to working with us, the same applies. Whether you've mastered D.I.Y. or not, you may just be able to find a role that's made for you. In our support offices, we may not quite resemble our iconic green sheds, but working behind the scenes are a team of people that make our stores come to life. To create a work environment where our team members feel like they belong, we do our best to nurture a supportive culture. Our trust in each other gives us confidence to make an impact in our roles and to our customers. Our team members are encouraged to lead their own way. Our teams are empowered and encouraged to be accountable for making an impact, no matter how big or small. About the role: We are looking for an exceptional Collection Officer / Account Receivable to be the newest member of the Collections team based in our Rhodes Support office, reporting directly to the Collections Manager NSW / ACT. This role provides support for a specific group of credit customers. You will be responsible for the daily reconciliation of accounts, collection of debts, account maintenance, customer queries, dispute resolution and managing internal and external phone calls in large volumes. Part of this role will require you to build strong relationships with customers and the extended Bunnings team, while working closely with the Commercial, Trade and Retail Operations teams. The Bunnings Credit Services Department can offer you a great place to work in within a supportive team environment where you can really impact the business results in a positive way. What's involved: Reconciliation of accounts receivable Collection of debts Account maintenance Liaising with internal & external stakeholders Providing fast email responses to customers queries Dispute resolution Handling Inbound account calls Relief Reception What we need from you: An experienced and passionate finance professional who is a team player, outcome driven, adept at stakeholder management, possesses exceptional communication and customer service skills. You'll need: Tertiary qualification in Accounting would be ideal but not essential A strong results orientation and achievement of KPIs Strong communication skills Excellent negotiation skills who can utilise empathy and assertiveness to achieve outcomes Proficient knowledge of Microsoft Office Suite (Excel / Word) Well-developed interpersonal skills Capability to work autonomously and as part of a team when needed A high level of speed and accuracy A proven ability to work under pressure in a fast-paced environment demonstrating flexibility and professionalism Impeccable administration skills with a high attention to detail Ability to handle high volumes of incoming calls Strong verbal and written communication skills Strong organisational and problem-solving skills What we offer… A team-focused workplace that supports flexibility, diversity, and inclusion Ongoing career development and training A fun work environment A chance to create a real difference in the local community 12 weeks Paid Parental Leave for eligible team members Team member and spouse discount An opportunity to participate in the Wesfarmers Employee Share Plan

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