Key Systems Assistant Permanent Position | Canberra Location | $70,000 - $80,000 per annum (Dependent on Experience) plus 11% superannuation OVERVIEW Our client is currently seeking an adaptable and engaged Key Systems Assistant to join their team. You will be responsible for processing and actioning client requests related to the operation and maintenance of their “key systems”. YOUR RESPONSIBILITIES • Answer client enquiries and requests related to their “key Systems” by telephone and email • Refer “design” issues and enquiries to the Manager, Special Keying • Access the “Key Systems data base” to verify the authorisation of the request • Access the “Key Systems” data base to satisfy client enquiries and issues • Maintain the “Key Systems” data base to accurately record additions and changes to the key systems • Raise appropriate quotes for “key system” work and communicate to clients • Organise the delivery of smaller key systems under direction Manager, Special Keying • Print detailed work order instructions for the workshop to carry out the client request • Liaise with the Workshop, Service Coordinators, Purchasing, and the On Road locksmiths to facilitate client requests • Maintain confidentiality of the “key systems” and the clients EXPERIENCE / REQUIREMENTS Knowledge • Promaster software (maintains the “key Systems” data base) – training provided • MYOB computer system for Quotes, Order, and Invoices – training provided • Microsoft Office software (Word, Excel, Outlook) • Locksmith Industry and associated products/parts would be an advantage. Skills & Abilities • Good communication skills with clients, suppliers, colleagues • Excellent customer service • Attention to detail • Ability to organise, prioritise, and follow up • Self motivated to service external and internal clients IMPORTANT TO NOTE SOS Recruitment is committed to the principles of workplace diversity and equity in employment and we encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, women, people with family responsibilities, people with diverse linguistic and cultural backgrounds, religious beliefs and LGBTIQ people. Please be advised If the closing date has passed for the particular position(s) you are interested in, we still encourage an application. Occasionally late applications are accepted and in addition we will retain your resume on our system for other positions as they arise.

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