Overview Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience 1 year to less than 2 years Responsibilities Tasks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Credentials Certificates, licences, memberships, and courses Microsoft SQL Certification Microsoft certified IT professional (MCITP) Certified Management Consultant (CMC) Microsoft Certified Systems Engineer (MCSE) Experience and specialization Computer and technology knowledge MAC JavaOS Networking software Networking security Internet C++ MS Office MS Windows Additional information Security and safety Criminal record check Work conditions and physical capabilities Work under pressure Tight deadlines Personal suitability Efficient interpersonal skills Excellent oral communication Excellent written communication Team player Time management

Company Email:info@megamindtechnologies.ca