You are highly customer focused and you have the ability to sell products and services in a caring and sensitive way and can demonstrate your track record meeting and exceeding KPI's and if you are looking to be challenged in a new role and industry then read on. Monday to Friday Role As a Funeral Coordinator you will organise funeral operations to Assessing ongoing daily work requirements and coordinating operational activities Responding flexibly to match client needs with available resources and carry out Funeral Arrangers special requests and service innovations as instructed by client families Preparing and monitoring documentation including daily work schedules, staff records, funeral documents and timesheets Respond appropriately to requests, concerns, complaints and unforeseen circumstances Ensure staff deliver funeral services to High quality standards by: Coordinating and directing funeral teams to accurately follow instructions aligned to the funeral arrangements Monitoring workplace and operational issues Promoting funeral practices and service delivery standards Professionals and dedicated individuals with a tenacity for results About you: Supervisory experience in a service-driven organisation or the ability to learn quickly Funeral experience is required Current unrestricted driver's license English speaking Be at ease working with grieving families and the deceased Strong customer service ethos and commitment to service delivery Good attention to detail and the ability to follow direction Sensitivity, along with a comfort to circumstances involving grieving people Customer Service - demonstrate excellent customer service and inter-personal skills to create first class customer relationships Ability to Plan - show that you can plan & prioritise for success Solution focussed - take solution focused approaches to problems Positivity - show that you have an adaptable & positive mindset to change & customer needs Resilient- in a fast-paced, rapidly evolving environment Individuals who are open minded, flexible, hard working with a positive attitude Proficient in using Apple Mac - Must Good knowledge of Melbourne and surrounding suburbs Employer questions Your application will include the following questions: Which of the following statements best describes your right to work in Australia? Do you have customer service experience? How would you rate your English language skills? How much notice are you required to give your current employer?

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