As an Emergency Medical Dispatch Support Officer (Emergency Call-Taker), you will be working in a multidisciplinary and committed team in the State Communications Centre, responding to triple zero calls and requests for ambulance attendance. The team provides a high-quality service to all Tasmanians and visitors, and is a supportive and enthusiastic workplace. It is a fast paced and high-pressured environment. As a team this can often be stressful and confronting but can also be tremendously rewarding for the right person. An Emergency Call-Taker will also receive calls via our non-emergency line from hospitals and care giving facilities to organise non-urgent transport for patients. The Emergency Call-Taker team assists vulnerable Tasmanians during their times of greatest need. The Emergency Call-Taker will assess a patient's situation over the phone based on the information provided using a computer-based triage system and then give step-by-step instructions so that lifesaving management of the patient can begin immediately. Emergencies can occur at any time of the day or night, therefore shift work is essential to the role. Shift lengths are approximately 11.5 hours long, rotating through dayand night shifts. It is important that all applicants consider how a shift work roster will fit in with their lives, family and personal commitments. Successful applicants would be required to work when rostered on school and public holidays. Training to be an Emergency Call-Taker requires a minimum three months of full-time mentored shift work, and a further period of no less than a month of full-time consolidation of independent practice. Applicants need to consider whether they have capacity to undergo this training, and due to this commitment of time and resources to train, also consider whether they are available for at least 12 months in the role. The Role • Receive, record and prioritise requests for ambulance services, including the provision of high-quality pre-arrival instructions, following mandatory predetermined decision-making algorithms. • Operate in accordance with documented Standard Operating Procedures. • Receive and make telephone calls concerning ambulance operations, public and administrative inquiries and any other relevant calls, including liaison with allied health care workers, other emergency service providers and support agencies. • Operate all technological systems (excluding radio within the State Operations Centre) including undertaking minor maintenance, fault finding and rectification in accordance with standard operating procedures and fault reporting. • Maintain all relevant documentation and records pertaining to the operation of the State Operations Centre. Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application. Details of Appointment Permanent full time, shift-worker position working 76 hours per fortnight, commencing from as soon as possible. *notwithstanding hours to be negotiated with the successful applicant • Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies. Position Features • Ambulance Tasmania is committed to promoting a positive workplace culture • Located in the State Operations Centre in Hobart Location Hobart, Tasmania Salary $90,384 to $95,632 per annum + 11% superannuation You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible. • Salary range is in accordance with Ambulance Tasmania Agreement 2022 Eligibility Successful applicants will be required to meet the essential criteria: • Holds a Certificate III in Ambulance Communications or demonstrates an ability to complete the required certificate III in Ambulance Communications and to achieve and maintain an Authority to Practice Applicants should note the following criteria are desirable: • Medical Priority Dispatch System certification • Previous employment in an emergency service operations centre using a Computer Aided Dispatch System

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