The Patient & Partner Care Officer will be an important part of our team - they will deliver an outstanding patient & partner experience with prompt and professional communication, empathy, and service management Responsibilities: Manage inbound complaints / support queries via phone, email, and online channels Acknowledge and accurately record customer complaints, provide complaint resolution outcomes Gather, collate and investigate enquiries to resolution Escalate complex complaints to Senior Team Members Provide product information to healthcare professionals & industry partners where appropriate Identify and report recurring problems associated with our products, or determine the source of problems and classify their level, and priority. Generating correspondence and mail outs Contribute to continuous improvement initiatives Comply with all privacy and confidentiality legislative obligations, ensuring information integrity is not compromised Required Skills & Experience: Strong communication skills, both verbal and written Empathetic nature with excellent interpersonal skills Professional, resilient and confident with a customer service delivery focus High attention to detail Organisational skills with the ability to multi-task and prioritise conflicting deadlines Strong computer literacy and proficiency with MS office suite Problem solving, curiosity to understand issues, developing creative solutions. Teamwork and ability to work effectively with others in cross-functional teams Desirable - Certificate, Diploma, or Degree in Healthcare, Business, or Sales Desirable - Two or more years’ experience in customer service roles Employer questions Your application will include the following questions: Which of the following statements best describes your right to work in Australia? Which of the following Microsoft Office products are you experienced with? Do you have customer service experience? Do you have a current Police Check (National Police Certificate) for employment?

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