Ticketing and Operations Services Assistant Reference number: 10348 Closing date: 11:00pm, 19th July 2024 Permanent Part-Time opportunity (20hrs/wk) in a dynamic and friendly environment Salary commencing at $34 per hour plus 11.5% superannuation, commensurate with skills and experience Engaging customer service role in the heart of the Moonee Ponds community The Opportunity Positioned within Council's Arts Culture & Place department, this opportunity will see you providing friendly, focused and flexible customer service to patrons, hirers and users of the Clocktower Centre as part of the ticketing and front-of-house teams. Your daily tasks will involve operating ticketing services, assisting with finance and providing box office support for all Arts and Culture facilities, programs and events. What's in it for you? The Moonee Valley City Council pride ourselves on our premier work culture, providing an environment where our team members' internal and external motivators are both encouraged and fulfilled. You can expect to enjoy the following benefits by joining our welcoming team: Actively contribute to the betterment of your local community through your work. Have your independence not just welcomed but celebrated through our culture of diversity and inclusion with regularly organised gatherings to celebrate what makes us different. Flexible working arrangements to support your health, well-being and work/life/family balance through generous leave offerings. Enjoy access to our employee benefits program which includes interest-free loans to purchase your dream bicycle for commuting or personal use, access to our local government employee health plan and EAP service, and other enjoyable benefits such as our social club, Myki commuter club and more! Responsibilities Reporting directly to our Ticketing Services Supervisor, this role will see you responsible for: Competently operate the Ticketing System (currently Enta VivaTicket) in all aspects of ticket sales, exchanges and reservations. Assist the Ticketing Services Supervisor, and Ticketing Services Attendant in maintaining systems that ensure the Ticketing Office Customer Service reflects the industry benchmark. Accurately handle and process all financial transactions. Assist with setting up purchase orders and maintaining records for programs, bookings and café. To contribute to a positive professional culture within the Ticketing Office and the wider operations team of the Clocktower Centre as well as the Arts, Culture and Place Department generally. Skills & Experience Successful completion of VCE Year 12 or equivalent. All applicants are to be aged 18 years and over Experience in Customer Service in the performing arts industries. Experience with computerised ticketing systems Next Steps Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide. Applications that do not meet these requirements may not be considered. Alongside your application, please upload a separate document addressing the Key Selection Criteria outlined in the Position Description. For further information, please view the Position Description and or contact Will Huang on (03) 9243 8734 to seek further insights to the role.

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